What we do, we do very well!

Friend In Commerce is a full-service agency that specializes in Shopify digital commerce stores, as well as other advanced platforms that lay the foundation for stronger customer experiences, higher conversion rates and an increase in your average order value (AOV).

eCommerce Strategy & Planning

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Store Design, Development & Buildout

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Store Migrations

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Product Marketing & Conversion Optimization

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Analytics, Reporting & Dashboards

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Client Education

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eCommerce Strategy
& Planning

We analyze your business, competitors, industry and targeted audience to craft a customized strategy that will drive and convert more customers.

Service Focus

Data
Research
Competition
Analysis
Strategy
Brainstorming
Customer Journey
Mapping
Project
Management
Stakeholder
Communication
Data Driven Planning
Most businesses will make decisions by either guessing or using their gut which most likely means they will be either lucky or wrong. At Friend In Commerce, we believe in acting on reliable data and proven methods. We don't use a cookie cutter approach to developing your digital commerce products, but instead, we tailor your strategy based data research to identify opportunities made apparent by detailed market and competition analysis.
Crafting Your Customer Journey
Whether you're a start-up looking to launch a new product or an established business needing to improve profits we can offer the strategy and implementation experts to make it happen. Our expert team will brainstorm alongside yours to develop a full customer journey that will inspire engagement and increase lifetime value by nudging users based on actions they've taken.
Leading The Way To Success
Keeping your project on-task and on-time is our primary focus so from day #1 we’ll not only project manage the buildout but also provide the leadership to keep all stakeholders informed and educated every step of the way. We leverage an on-demand SLACK channel as well as weekly all-hands development meetings.

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Store Design, Development and Buildout

Whether it's leveraging Shopify or creating a custom tech stack to deliver a compelling and optimized customer experience, we deliver precision & innovation.

Service Focus

Responsive Design / Theme Services
Payment
Options
eCommerce
Tech Stack
Password
Security
Analytics &
Pixel Tracking
PCI Compliance
Certification
App & Fulfillment Integrations
Tax & Shipping Configuration
Recurring
Orders
Event Ticketing
& Redemption
On-site POS
Terminal
Help Desk
Integration
Conversion-Centered Design
Our goal is always to achieve the best conversion rates possible so we deploy persuasive design and psychological triggers throughout the customer journey to achieve a consistent user experience that educates the viewer and delivers relevant content that the viewer will find engaging, all of which leads to higher conversion rates and repeat buyers.
Tech Stack Architecting
Depending on your specific needs we will help you evaluate, select and deploy the technology stack required to find your growth opportunities and deliver a seamless user experience all within a budget that works for you.  We provide thorough tech stack administrative training and SOPs so that your team can take the keys and efficiently implement the strategy we have put into place.
Store Settings & Configurations
Many hidden tasks must be completed before your digital commerce product can be launched. Our years of experience has helped us to develop the expert coverage that you need. Everything from analytics and pixel tracking, shipping and tax configurations, application integration and most importantly data security, are handled with the utmost attention to detail.
On-Site Sales & Check In Options
Whether you only have an online presence or require on-site sales and check in processing, we have the experience and experts to help you. Friend In Commerce involved in launching projects ranging from: Online Retail Goods, Recurring Subscriptions, Digital Membership Services, Event Ticketing and Check In, Live Event Sales, and Evergreen Webinar Marketing Platforms.
Help Desk Integrations
A profitable customer journey is not complete without a well informed and available customer service team. At Friend In Commerce we integrate your help desk throughout your customer’s site journey as well as the post purchase so that your customers can easily have their questions answered in ways to help the buying decision and to encourage repeat business. We can help you with live support as well as chatbot scripts that automated much of the process.

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Store Migrations

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Service Focus

White Glove
Service
Migration
Preview
Customer
‍A
Products &
Inventory
Order
Transactions
Customer
Reviews
Coupons
& Giftcards
Account
Activation Invites
"White Glove" VIP Service
Our goal is always to achieve the best conversion rates possible so we deploy persuasive design and psychological triggers throughout the customer journey to achieve a consistent user experience that educates the viewer and delivers relevant content that the viewer will find engaging, all of which leads to higher conversion rates and repeat buyers.
Store to Store Migrations
Depending on your specific needs we will help you evaluate, select and deploy the technology stack required to find your growth opportunities and deliver a seamless user experience all within a budget that works for you.  We provide thorough tech stack administrative training and SOPs so that your team can take the keys and efficiently implement the strategy we have put into place.
Reactivation Campaigns
Many hidden tasks must be completed before your digital commerce product can be launched. Our years of experience has helped us to develop the expert coverage that you need. Everything from analytics and pixel tracking, shipping and tax configurations, application integration and most importantly data security, are handled with the utmost attention to detail.

Have question about a project?

Connect With Us